Returns Policy

WHAT IS YOUR RETURNS POLICY?

Country-specific returns information: click here.

Products must be returned within 30 days of receiving your order.

Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we're removing tags from all new products ordered via our online store, so don't be alarmed if you receive an item with no tags on.

DO YOU OFFER EXCHANGES?

Exchanges are currently available on the following stores:

• Australia & New Zealand
• Canada
• Denmark
• Europe

Can I exchange my item?

SIZE OR COLOUR EXCHANGES

If you'd like a different size or colour, choose the exchange option at checkout on our returns portal. We'll ship the replacement as soon as your original item is scanned by the courier.

WHERE EXCHANGES AREN'T AVAILABLE

If your country isn't listed for exchanges, you'll need to return the item for a refund and place a new order for the size or colour you want.

Returns Information

WHAT CAN'T BE RETURNED

Earrings, swimwear without the hygiene liner, and any item marked "final sale" cannot be returned or exchanged.

RETURN SHIPPING COSTS

Return shipping is free for store credit. A small fee applies if you choose a refund to your original payment method — this is deducted automatically before your refund is processed.

I still haven't received my refund

PROCESSING TIME

Once your return is received and inspected, refunds are processed within 5–7 business days. It can take a further 3–10 business days for the funds to appear, depending on your bank.

STILL NOT SHOWING UP?

1. Check your bank statement again in a few days.
2. Contact your card issuer — it takes time before a refund shows officially.
3. If it's been more than 15 business days, contact our support team.

How do I return my items?

STARTING YOUR RETURN

1. Go to our returns portal and enter your order number and email.
2. Select the items you'd like to return and the reason for return.
3. Print the prepaid return label and attach it to your parcel.
4. Drop it off at any listed courier location.

Received a faulty item?

WHAT TO DO

We're sorry about that. Contact our support team with your order number and a photo of the fault, and we'll arrange a free return along with a replacement or full refund, including original shipping costs.

How can I return something if I bought it in-store?

IN-STORE PURCHASES

Items bought in-store must be returned to any of our physical store locations along with your receipt. Our online returns portal cannot process in-store purchases.